modus health support
Contact Support Team

Why is my StepWatch™ missing data?

There are a couple of steps you can take to ensure that your StepWatch™ monitor records data correctly. 

1. Make sure you are starting a fresh recording when you wish to reuse the StepWatch™ after taking a reading. The StepWatch™ will go to 'sleep' and not continue recording steps after you read it, unless you explicitly start a new recording session. The "Start Recording Activity..." option is found under the Monitor menu.

2. Ensure the StepWatch™ has been worn correctly. It is important that the StepWatch™ is worn on the inside or outside of the ankle. Be sure the StepWatch™ is oriented proper side up by observing the direction of the arrow on the label on the back of the device. It will not record data when it is upside-down.

3. Check for flashes when taking the first steps after reprogramming the StepWatch™. These flashes indicate that the StepWatch™ is properly recording steps.


If you find that you have followed these precautions but are still missing data, you can reach our support via email at or by phone at +1 (202) 830-1100 ext. 2.

Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk